1. General Terms

By using our services, you agree to the following general terms:

• Start / End Km and Hours are calculated from pickup / drop off locations.
• Please read all communications carefully as they form part of your contract with us.
• Vehicles must stay on the agreed-upon route.
• SAFAR reserves the right to provide a similar vehicle if the booked car is unavailable.
• Additional charges must be paid directly to the driver via cash/UPI.
• Drivers will not exceed speed limits as per the Indian Motor Vehicles Act.
• SAFAR may terminate any booking at any time without prior notice.
• For airport/railway transfers, ensure you allow sufficient time for traffic delays.

2. Customer Responsibilities

As a customer, you are responsible for the following:

• Checking the vehicle before departure and ensuring all personal belongings are secure.
• SAFAR is not responsible for any lost or damaged items during the journey.
• Providing accurate pickup and drop-off information.
• Informing us in advance about any special requirements or changes to your booking.

3. Vehicle Operations

3.1 Breakdown and Support

• In case of vehicle breakdown, we will arrange an alternative vehicle for major issues.
• For minor repairable issues, the vehicle will be fixed with minimal delay.

3.2 Driver Conditions

• Drivers will not enter No Entry zones or drive on restricted roads.
• Standard working hours are 12 hours; additional hours require prior arrangement.
• Certain restrictions apply in hilly areas for safety reasons.

4. Booking and Pricing

4.1 Pickup and Drop-off

• Standard bookings include one pickup and one drop-off location.
• Multiple stops require prior notification and may incur additional charges.

4.2 Pricing Policy

• Rates are subject to change based on fuel price fluctuations.
• Route changes may affect the final price.

5. Special Conditions

5.1 Intercity Travel

• Some areas have vehicle restrictions; alternative transport may be needed at additional cost.
• Parking at certain destinations may require walking from designated areas.

5.2 Force Majeure

No refunds will be issued for cancellations due to:

• Natural disasters or extreme weather conditions
• Government actions or political unrest
• Transportation strikes or operational issues
• Other circumstances beyond our control

6. Liability and Insurance

• SAFAR is not liable for accidents, injuries, or loss of property during the trip.
• Customers are advised to secure their own travel insurance.
• Personal belongings are the sole responsibility of the passenger.